Terms & Conditions
By booking an appointment, you confirm that you have read, understood, and agree to the following terms.
1. Eligibility & Identification
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- All clients must be 18 years or older.
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- Valid photo ID may be requested if age is unclear.
2. Booking & Contact Details
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- A valid mobile phone number is required when booking.
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- After booking, you may be contacted via WhatsApp or SMS to confirm details.
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- If a booking cannot be confirmed due to incorrect contact details or no response, it may be cancelled.
3. Arrival & Timing
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- Please arrive no more than 5 minutes before your scheduled time.
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- Late arrival may shorten your session so as not to affect subsequent appointments.
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- Session time includes consultation, preparation, and shower time where applicable.
4. Payment
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- Payment is made in person at the start of the session unless otherwise agreed.
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- Prices are fixed and non-negotiable.
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- Certain services (e.g. extended sessions or outcalls) may require a deposit.
5. Cancellations & No-Shows
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- Cancellations or rescheduling require reasonable notice.
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- A booking may be considered a no-show if:
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- You arrive significantly late without contact
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- You cancel at very short notice
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- You do not attend your appointment
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- A booking may be considered a no-show if:
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Appointments cancelled with less than 12 hours’ notice, or missed without notice, will be treated as a late cancellation or no-show.
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Late cancellations and no-shows may require a non-refundable deposit or full prepayment for all future bookings.
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6. Service Boundaries & Consent
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- All sessions are professional massage services focused on relaxation, body awareness, and wellbeing.
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- Services may include close body contact depending on the massage selected.
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- The type of touch is defined by the service booked.
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- Your booking confirms informed consent to the nature of the chosen massage.
7. Professional Nature of Services
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- All services offered are professional massage sessions.
8. Health & Wellbeing
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- Please inform me of any relevant medical conditions prior to your session.
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- If you are unwell, it is recommended to reschedule for the safety of both parties.
9. Hygiene & Environment
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- A clean, respectful environment is maintained at all times.
10. Privacy & Discretion
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- All client information is treated as strictly confidential.
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- Personal details will never be shared with third parties.
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- Discretion and mutual respect are expected at all times.
11. Acceptance of Terms
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- By booking an appointment, you confirm acceptance of these Terms & Conditions, whether the booking is made online, by message, or in person.
